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Managing professional service delivery 9 rules for success

A stepbystep guide, this book describes in detail how to achieve the internal discipline and control necessary to manage professional service engagements and longterms success in the professional services industry. The authors draw on their many years of experience in the management field to layout...

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Bibliographic Details
Main Authors: Mundt, Barry M. (Author), Smith, Francis J. (Author), Egan, Stephan D. Jr (Author)
Format: Book
Language:English
Published: Boca Raton, FL CRC Press 2014
Series:Industrial and systems engineering series
Subjects:
Professions
Professional employees
service industries
Success in business
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Table of Contents:
  • Chapter 1. Creating your niche in the market
  • chapter 2. Developing a culture of internal discipline and control
  • chapter 3. Selling the engagement
  • chapter 4. Setting up the engagement
  • chapter 5. Adapting the engagement plan to the real world
  • chapter 6. Conducting the engagement
  • chapter 7. Closing the engagement
  • chapter 8. Applying the 9 rules

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