Service management strategy and leadership in service business
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| Main Author: | |
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| Format: | Book |
| Published: |
ChichesterlbJohn Wiley & Sonslc1991
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| Edition: | 2nd.ed |
| Subjects: | |
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| Item Description: | Includes bibliographical references and index |
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| Physical Description: | xv,185p. 25cm |
| ISBN: | 0471928852 |