Service management strategy and leadership in service business
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| Main Author: | |
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| Format: | Book |
| Published: |
ChichesterlbJohn Wiley & Sonslc1991
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| Edition: | 2nd.ed |
| Subjects: | |
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| 001 | 10375 | ||
| 003 | MY-KLNDU | ||
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| 039 | 9 | |y 200910081529 |z VLOAD | |
| 090 | 0 | 0 | |a HD 9980.5. |b N67 1991 |
| 100 | 1 | 0 | |a NormannlhRichard |
| 245 | 1 | 4 | |a Service management |b strategy and leadership in service business |c Richard Normann |
| 250 | 0 | 0 | |a 2nd.ed |
| 260 | 0 | 0 | |a ChichesterlbJohn Wiley & Sonslc1991 |
| 300 | |a xv,185p. |c 25cm | ||
| 500 | 0 | 0 | |a Includes bibliographical references and index |
| 650 | 0 | 0 | |a Service industries |x Management |
| 999 | |a vtls000010982 |c 10375 |d 10375 | ||