The customer-centered enterprise how IBM and other world-class companies achieve extraordinary results by putting customers first
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| Main Author: | |
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| Format: | Book |
| Published: |
new York
McGraw-Hill
2000
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| Subjects: | |
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| Item Description: | Includes index |
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| Physical Description: | xv,247p. ill. 24cm |
| ISBN: | 0071352104 |