The customer-centered enterprise how IBM and other world-class companies achieve extraordinary results by putting customers first
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| Main Author: | |
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| Format: | Book |
| Published: |
new York
McGraw-Hill
2000
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| Call Number : | HF5415.5 T48 2000 |
MARC
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| 245 | 1 | 4 | |a The customer-centered enterprise |b how IBM and other world-class companies achieve extraordinary results by putting customers first |c Harvey Thompson |
| 260 | 0 | 0 | |a new York |b McGraw-Hill |c 2000 |
| 300 | |a xv,247p. |b ill. |c 24cm | ||
| 500 | 0 | 0 | |a Includes index |
| 650 | 0 | 0 | |a Customer relations |
| 650 | 0 | 0 | |a customer services |
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