Stone, M., Woodcock, N., & Machtynger, L. (2000). Customer relationship marketing: Get to know your customers and win their loyalty (2nd ed.). Kogan Page in association with Marketing magazine.
Chicago Style (17th ed.) CitationStone, Merlin, Neil Woodcock, and Liz Machtynger. Customer Relationship Marketing: Get to Know Your Customers and Win Their Loyalty. 2nd ed. London: Kogan Page in association with Marketing magazine, 2000.
MLA (9th ed.) CitationStone, Merlin, et al. Customer Relationship Marketing: Get to Know Your Customers and Win Their Loyalty. 2nd ed. Kogan Page in association with Marketing magazine, 2000.
Warning: These citations may not always be 100% accurate.