Online customer care applying today's technology to achieve world-class customer interaction
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| Main Author: | |
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| Format: | Book |
| Published: |
Wisconsin
ASQ Quality press 1998
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| Subjects: | |
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| Item Description: | Includes bibliographical references and index |
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| Physical Description: | xiv,265p. ill. 26cm |
| ISBN: | 0873893832 |