Service management operations,strategy,and information technology
by: Fitzsimmons
Published: (2006)

Service managment for competitive advantage
by: Fitzsimmons lhJames A

Services marketing management an international perspective
by: Kasper
Published: (1999)

Standard in the services industry
by: Rothery
Published: (1997)

Interactive services marketing
by: Fisk, Raymond P.
Published: (2008)

Services marketing integrating customer focus across the firm
by: Zeithaml lhValarie A.

Service marketing
by: Rust
Published: (1996)

Services marketing concepts, strategies & cases
by: Hoffman, K. Douglas, et al.
Published: (2017)

Supervision skills for the service industry how to do it
by: Tesone
Published: (2005)

A complete and balace service scorecard creating value through sustained performance improvement
by: Tyagi, Rajesh K.
Published: (2008)

Service management
Published: (1991)

Managing quality in the services sector
by: Asher, Mike
Published: (1996)

Staff and service management
by: D'Cruz, E. M.
Published: (2006)

The service trainer handbook managing service business in the 1990's
by: Denton
Published: (1992)

Plant and service tours in operations management
by: SchmennerlhRoger W.

Plant and service tours in operations management
by: Schmener lhRoger W

The service economy a geographical approach
by: Illeris lhSven

Managing service in food and beverage operations
Published: (2021)

Service science,management and engineering theory and applications
by: Xiong, Gang
Published: (2012)

Service science,management and engineering theory and applications
by: Xiong, Gang
Published: (2012)

Living service how to deliver the service of the future today
by: Silvester, Marc
Published: (2008)

Services marketing
by: KurtzlhDavid L.

Gemba kaizen a commonsense low-cost approach to management
by: Imai, Masaaki
Published: (2001)

Gemba kaizen a commonsense low-cost approach to management
by: Imai, Masaaki
Published: (1997)

Management in the financial services industry thriving on organizational change
by: Croft lhLiz

Services marketing An Asia-Pacific and Australia perspective
by: Lovelock
Published: (2004)

Marketing a service for profit a practical guide to key service marketing concepts
by: ClarkelhGreg

Fundamentals of technical services management
by: Intner, Sheila S.
Published: (2008)

Managing information services
by: Roberts, Sue
Published: (2004)

Services management the new paradigm in hospitality
by: Kandampully
Published: (2006)

Managing information services An integrated approach
by: Bryson, Jo
Published: (1997)

Commercial bank management
by: Rose
Published: (1999)

Commercial bank management
by: Rose
Published: (1995)

Change management in information services
by: Pugh, Lyndon
Published: (2007)

Services marketing People,technology,strategy
by: Lovelock
Published: (2004)

Services marketing people, technology, strategy
by: Lovelock, Christopher H
Published: (2016)