APA (7th ed.) Citation

ChanglhRichard Y & Keith. Improving through benchmarking: A practical guide to achieving peak process performance.

Chicago Style (17th ed.) Citation

ChanglhRichard Y and Keith. Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance. San FranciscolbJossey-Bass Pfeifferlc1994.

MLA (9th ed.) Citation

ChanglhRichard Y and Keith. Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance.

Warning: These citations may not always be 100% accurate.