Improving through benchmarking a practical guide to achieving peak process performance
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San FranciscolbJossey-Bass Pfeifferlc1994
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| 100 | 1 | 0 | |a ChanglhRichard Y |
| 245 | 1 | 0 | |a Improving through benchmarking |b a practical guide to achieving peak process performance |c Richard Y. Chang, P. Keith Kelly |
| 260 | 0 | 0 | |a San FranciscolbJossey-Bass Pfeifferlc1994 |
| 300 | |a vii,106p |b ill. |c 23cm | ||
| 650 | 0 | 0 | |a Benchmarking (management) |
| 700 | 1 | 1 | |a Keith |h P. Keith |
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