KolariklhWilliam J. Creating quality: Process design for results.
Chicago Style (17th ed.) CitationKolariklhWilliam J. Creating Quality: Process Design for Results. BostonlbWCB McGraw-Hilllc1999.
MLA (9th ed.) CitationKolariklhWilliam J. Creating Quality: Process Design for Results.
Warning: These citations may not always be 100% accurate.