APA (7th ed.) Citation

Chang & Kelly. (1994). Improving through benchmarking: A paractical guide to archieving peak process performance. Jossey-Bass Pfeiffer.

Chicago Style (17th ed.) Citation

Chang and Kelly. Improving Through Benchmarking: A Paractical Guide to Archieving Peak Process Performance. San Francisco: Jossey-Bass Pfeiffer, 1994.

MLA (9th ed.) Citation

Chang and Kelly. Improving Through Benchmarking: A Paractical Guide to Archieving Peak Process Performance. Jossey-Bass Pfeiffer, 1994.

Warning: These citations may not always be 100% accurate.