Goetsch, D. L., & Davis, S. (2000). Quality management: Introduction to total quality management for production, processing, and services (Third edition.). Prentice Hall.
Chicago Style (17th ed.) CitationGoetsch, David L., and Stanley Davis. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services. Third edition. Upper Saddle River, NJ: Prentice Hall, 2000.
MLA (9th ed.) CitationGoetsch, David L., and Stanley Davis. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services. Third edition. Prentice Hall, 2000.
Warning: These citations may not always be 100% accurate.