Quality management introduction to total quality management for production, processing, and services
This easy-to-use book gives future managers, engineers, technologists and technicians both the tools and know-how to guide an organization to world-class quality and competitiveness. Straightforward in approach, it helps readers understand both the "big picture" behind Total Quality Manage...
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| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Upper Saddle River, NJ
Prentice Hall
[2000]
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| Edition: | Third edition |
| Subjects: | |
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| Call Number : | HD 62.15 .G64 2000 |
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| 040 | |a UPNM |b eng |c UPNM |e rda | ||
| 090 | |a HD 62.15 |b .G64 2000 | ||
| 100 | 1 | |a Goetsch, David L. |e author | |
| 245 | 1 | 0 | |a Quality management |b introduction to total quality management for production, processing, and services |c David L. Goetsch, Stanley B. Davis |
| 250 | |a Third edition | ||
| 264 | 1 | |a Upper Saddle River, NJ |b Prentice Hall |c [2000] | |
| 264 | 4 | |c ©2000 | |
| 300 | |a xvii, 778 pages |b illustrations |c 24 cm | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a unmediated |2 rdamedia | ||
| 338 | |a volume |2 rdacarrier | ||
| 400 | 0 | |a David L. Goetsch | |
| 504 | |a Includes bibliographical references and index | ||
| 505 | 0 | |a Part I: Philosophy and concepts -- Quality and global competitiveness-- The total quality approach to quality management -- Strategic management : planning and execution -- Quality management and ethics -- Partnering for competitiveness -- Quality culture -- Customer satisfaction and retention -- Employee empowerment -- Leadership and change -- Team building and teamwork -- Communication and interpersonal relations -- Education and training -- Overcoming politics, negativity, and conflict in the workplace -- ISO 9000 and total quality : the relationship -- Part II: Tools and techniques -- Overview of total quality tools -- Problem solving and decision making -- Quality function deployment (QFD) -- Optimizing and controlling processes through statistical process control (SPC) -- Continual improvement -- Benchmarking -- Just-in-time manufacturing (JIT) -- Implementing total quality management. | |
| 520 | |a This easy-to-use book gives future managers, engineers, technologists and technicians both the tools and know-how to guide an organization to world-class quality and competitiveness. Straightforward in approach, it helps readers understand both the "big picture" behind Total Quality Management as well as its individual elements, and readily applies theories and principles to the real world today. Organized into two part: quality management's philosophy and concepts; and tools and techniques. Examines global integration and Asian economic trends; the future of quality management; revolutionary thinking in strategic planning; beliefs vs. behavior and why they are often different; global partnering and education/business partnerships; value perception and customer loyalty; problem-solving in a total-quality setting, and much more. For anyone interested in learning more about quality management. | ||
| 650 | 0 | |a Total quality management | |
| 700 | 1 | |a Davis, Stanley |d 1931- |e author | |
| 999 | |a vtls000014037 |c 13915 |d 13915 | ||