Quality management introduction to total quality management for production, processing, and services
This easy-to-use book gives future managers, engineers, technologists and technicians both the tools and know-how to guide an organization to world-class quality and competitiveness. Straightforward in approach, it helps readers understand both the "big picture" behind Total Quality Manage...
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| Main Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
Upper Saddle River, NJ
Prentice Hall
[2000]
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| Edition: | Third edition |
| Subjects: | |
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Table of Contents:
- Part I: Philosophy and concepts
- Quality and global competitiveness-- The total quality approach to quality management
- Strategic management : planning and execution
- Quality management and ethics
- Partnering for competitiveness
- Quality culture
- Customer satisfaction and retention
- Employee empowerment
- Leadership and change
- Team building and teamwork
- Communication and interpersonal relations
- Education and training
- Overcoming politics, negativity, and conflict in the workplace
- ISO 9000 and total quality : the relationship
- Part II: Tools and techniques
- Overview of total quality tools
- Problem solving and decision making
- Quality function deployment (QFD)
- Optimizing and controlling processes through statistical process control (SPC)
- Continual improvement
- Benchmarking
- Just-in-time manufacturing (JIT)
- Implementing total quality management.