APA (7th ed.) Citation

Hill. (1996). Handbook of customer satisfaction measurement. Gower.

Chicago Style (17th ed.) Citation

Hill. Handbook of Customer Satisfaction Measurement. London: Gower, 1996.

MLA (9th ed.) Citation

Hill. Handbook of Customer Satisfaction Measurement. Gower, 1996.

Warning: These citations may not always be 100% accurate.