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|z VLOAD
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|a HF 5415.335
|b H55 1996
|
| 100 |
1 |
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|a Hill
|h Nigel
|
| 245 |
1 |
0 |
|a Handbook of customer satisfaction measurement
|c Nigel Hill
|
| 260 |
0 |
0 |
|a London
|b Gower
|c 1996
|
| 300 |
|
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|a x,310p.
|b ill.
|c 23cm
|
| 500 |
0 |
0 |
|a Includes bibliographical reference and index
|
| 650 |
0 |
0 |
|a Consumer satisfaction
|x Evaluation
|x Handbooks, manuals, etc
|
| 650 |
0 |
0 |
|a Marketing research
|x Handbooks, manuals, etc
|
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