Cover Image

Building a service culture

Saved in:

Bibliographic Details
Corporate Author:	lifeskills International Ltd
Other Authors:	Hopsone
Format:	Book
Published:	Vermont Gover Publishing Limited 1999
Subjects:	Customer services > Management
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

101 activities for delivering knock your socks off service
by: Thomas, Ann, 1951-
Published: (2009)

Managing customer service
by: HayeslhJenny

Super service Seven keys to delivering...they don't deserve it
by: GeelhJeff

Up your service! great ideas tools, tips and proven techniques to lift your service higher
by: Kaufman, Ron
Published: (2005)

Implementing CRM from technology to knowledge
by: Finnegan
Published: (2007)

Financial customer service a guide to making smarter business decisions
by: Schaeffer Jr. lhH.A

Getting it right creating customer value for market
by: WeinzimerlhPhilip

Customer care how to create an effective customer focus
by: Cook
Published: (2000)

The customer-centered enterprise how IBM and other world-class companies achieve extraordinary results by putting customers first
by: ThompsonlhHarvey
Published: (2000)

Customer first a strategy quality service
by: Walker
Published: (1990)

Customers.com how to create a profitable business strategy for the Internet and beyond
by: Seybold
Published: (1998)

Services marketing People,technology,strategy
by: Lovelock
Published: (2004)

What customers really want how to bridge the gap between what your organization offers and what yours client crav
by: McKain
Published: (2005)

Supply chain management strategy, planning, and operation
by: Chopra, Sunil 1960-
Published: (2010)

Supply chain management strategy, planning, and operation
by: Chopra, Sunil 1960-
Published: (2007)

Creating customer delight the how and why of CRM
by: Seth 1958-
Published: (2005)

Principles of customer relationship management
by: Baran 1945-
Published: (2008)

Human sigma managing the employee-customer encounter
by: Fleming
Published: (2007)

Gower handbook of customer service
Published: (1996)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits
by: Goodman, John A., et al.
Published: (2019)

Building a successful customer-service culture a guide for library and information managers

Sucessful global account management key strategies and tools for managing global customers
by: Wilson
Published: (2002)

Loyaty.Com customer relationship management in the new era of internet marketing
by: Newell lhFrederick

Winning at service lessons from service leaders
by: Schmidt
Published: (2003)

Services marketing management an international perspective
by: Kasper
Published: (1999)

Cross-cultural marketing theory, practice and relevance
by: Burton, Dawn, 1961-
Published: (2009)

Living service how to deliver the service of the future today
by: Silvester, Marc
Published: (2008)

Corporate religion building a strong company through personality and corporate soul
by: Kunde

It's all about customers the perfect way to grow your business through marketing,sales and service
by: RobinsonlhJohn Frazer

IMC using advertising and promotion to build brands
by: DuncanlhTom (Thomas R.)

How to write a marketing plan
by: Westwood, John 1947-
Published: (2006)

At your service calamities, catastrophes, and other curiosities of customer service
by: Becker
Published: (1998)

Service marketing
by: Rust
Published: (1996)

Services marketing
by: KurtzlhDavid L.

Marketing management an asian perspective
Published: (1996)

Logistical management the integrated supply chain process
by: Bowersox
Published: (1996)

Marketing management text and cases
by: DarymplelhDouglas J.

Marketing Strategy
by: Ferrell
Published: (2005)

Marketing management
by: Diwan, Parag
Published: (1999)

Product management
by: Lehmann, Donald R.