APA (7th ed.) Citation

Artz, N. (1997). 301 great customer service: Ideas from America's most innovative small companies. Inc. Pub.

Chicago Style (17th ed.) Citation

Artz, Nancy. 301 Great Customer Service: Ideas from America's Most Innovative Small Companies. Boston: Inc. Pub, 1997.

MLA (9th ed.) Citation

Artz, Nancy. 301 Great Customer Service: Ideas from America's Most Innovative Small Companies. Inc. Pub, 1997.

Warning: These citations may not always be 100% accurate.