Achieving excellence through customer service
by: Tschohl
Published: (1996)

Online customer care applying today's technology to achieve world-class customer interaction
by: Cusack

What customers value most
by: Brown lhStanley A

At your service calamities, catastrophes, and other curiosities of customer service
by: Becker
Published: (1998)

Winning at service lessons from service leaders
by: Schmidt
Published: (2003)

Communicating with customers
by: Eunson, Baden
Published: (1995)

Customer service skills and concepts for business
by: Lucas
Published: (1996)

Super service seven keys to delivering great customer even when you don't feel like it, even when they don't deserve it!
by: Gee
Published: (1999)

Cloose to the customer 25 management tips from the other side of the counter
by: DonnellylhJames H.

Living service how to deliver the service of the future today
by: Silvester, Marc
Published: (2008)

Service Management and Marketing Principles : Competing in the Service Economy /
by: Kandampully, Jay, et al.
Published: (2024)

Customer service on the Internet building relationship,increasing loyalty,and staying competitive
by: Sterne
Published: (1996)

Turning lost customer into gold ... and the art of achieving zero defections
by: CannielhJoan Koob

The customer is CEO how to measure what your customers want -and make sure they get it
by: Massnick
Published: (1997)

The Essence of small business
by: Barrow lhColin

Coaching knock your socks off servics
by: Zemke
Published: (1997)

Customers that count how to build living relationships with your most valuable customers
by: Cram, Tony
Published: (2001)

Customer service Career success through customer satisfaction
by: TimmlhPaul R

The nordstrom way the inside story of America's # 1 customer service company
by: Spector
Published: (1999)

No-nonsense marketing 101 practical ways to win and keep customers
by: Prushan
Published: (1997)

The real heroes of business An not a ceo among them
by: FrommlhBill

Managing customer service
by: HayeslhJenny

Consumers and services
by: Gabbott
Published: (1998)

Tales of knock your socks of service inspiring stories of outstanding customer service
by: Anderson
Published: (1997)

Pelanggan adalah raja satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar
by: Tschohl, John
Published: (1998)

Start your own information broker service
by: lh

Small business management an entrepreneur's guide
Published: (1997)

Principles of small business management
by: Hatten, Timothy S.
Published: (2012)

Small business management an entrepreneurial emphasis
Published: (2006)

Small business management an entrepreneurial emphasis
by: Longenecker, Justin G. (Justin Gooderl) 1917-2005, et al.
Published: (2006)

Small business management an entrepreneurial emphasis
by: Moore, Carlos W., et al.
Published: (2008)

Small business an entrepreneur's business plan
by: Ryan
Published: (2006)

Small business management an entrepreneurial emphasis
Published: (2006)

The experience economy work is theatre & every business a stage
by: Pine
Published: (1999)

Small business management a framework for success
by: Bamford
Published: (2006)

Great ideas!now what?
by: Bronson
Published: (1995)