Putting total quality management to work what TQM means, how to use it, & how to sustain it over the long run
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| Format: | Book |
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San FranciscolbBerrett-Koehler Publisherslc1993
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| Edition: | 1st ed. |
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| Item Description: | Includes bibliographical references and index |
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| Physical Description: | xiv, 201p. ill. 23cm |
| ISBN: | 1881052249 |