APA (7th ed.) Citation

McCarthy. (1997). The loyalty link: How loyal employees create loyal customer. John Wiley & Sons.

Chicago Style (17th ed.) Citation

McCarthy. The Loyalty Link: How Loyal Employees Create Loyal Customer. New York: John Wiley & Sons, 1997.

MLA (9th ed.) Citation

McCarthy. The Loyalty Link: How Loyal Employees Create Loyal Customer. John Wiley & Sons, 1997.

Warning: These citations may not always be 100% accurate.