Cover Image

The loyalty link how loyal employees create loyal customer

Saved in:

Bibliographic Details
Main Author:	McCarthy
Format:	Book
Published:	New York John Wiley & Sons 1997
Subjects:	Customer relations Employee loyalty
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

Loyalty marketing for the Internet Age how to identify, attract, serve, and retain customers in an e-commerce environment
by: Sindell
Published: (2000)

The loyalty effect the hidden force behind growth, profits, and lasting value
by: Reichheld
Published: (1996)

Customers that count how to build living relationships with your most valuable customers
by: Cram, Tony
Published: (2001)

Loyalty.com Customer relationship management in the new era of internet marketing
by: NewelllhFrederick

Customer relationship marketing get to know your customers and win their loyalty
by: Stone, Merlin 1948-
Published: (2000)

Information masters secrets of the customer race
by: McKean
Published: (1999)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits
by: Goodman, John A., et al.
Published: (2019)

Communicating with customers
by: Eunson, Baden
Published: (1995)

One size fits one Building relationships one customer and one employee at a time
by: HeillhGary

At your service calamities, catastrophes, and other curiosities of customer service
by: Becker
Published: (1998)

The customer success economy why every aspect of your business model needs a paradigm shift
by: Mehta, Nick 1977-, et al.
Published: (2020)

Essentials of CRM a guide to customer relationship management
by: Bergeron lhBryan P.

Coaching knock your socks off servics
by: Zemke
Published: (1997)

Strategic customer care an evolutionary approach to increasing customer value and profitability
by: BrownlhStanley A.
Published: (1999)

Super service seven keys to delivering great customer even when you don't feel like it, even when they don't deserve it!
by: Gee
Published: (1999)

Turning lost customer into gold ... and the art of achieving zero defections
by: CannielhJoan Koob

The real heroes of business An not a ceo among them
by: FrommlhBill

Net gain expanding markets through virtual communities
by: Hagel
Published: (1997)

Consumers and services
by: Gabbott
Published: (1998)

Achieving excellence through customer service
by: Tschohl
Published: (1996)

Customer service on the Internet building relationship,increasing loyalty,and staying competitive
by: Sterne
Published: (1996)

Gower handbook of customer service
Published: (1996)

Enterprise one to one tools for competing in the interactive age
by: Peppers
Published: (1997)

Beyond world class building character, relationships, and profits
by: Ross, Alan M.
Published: (2002)

What customers value most
by: Brown lhStanley A

The customer is CEO how to measure what your customers want -and make sure they get it
by: Massnick
Published: (1997)

The truth about what customers really want
by: Solomon, Michael R.
Published: (2009)

Marketing training services
by: Linton
Published: (1997)

Online customer care applying today's technology to achieve world-class customer interaction
by: Cusack

301 great customer service ideas from America's most innovative small companies
Published: (1997)

No-nonsense marketing 101 practical ways to win and keep customers
by: Prushan
Published: (1997)

Living service how to deliver the service of the future today
by: Silvester, Marc
Published: (2008)

Cloose to the customer 25 management tips from the other side of the counter
by: DonnellylhJames H.

Supervision, key link to productivity
by: Rue
Published: (1999)

Supervision, key link to productivity
by: Rue, Leslie W.
Published: (2007)

Winning at service lessons from service leaders
by: Schmidt
Published: (2003)

Pelanggan adalah raja satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar
by: Tschohl, John
Published: (1998)

The nordstrom way the inside story of America's # 1 customer service company
by: Spector
Published: (1999)

Service Management and Marketing Principles : Competing in the Service Economy /
by: Kandampully, Jay, et al.
Published: (2024)

Tales of knock your socks of service inspiring stories of outstanding customer service
by: Anderson
Published: (1997)