The myths of Japanese quality
"When it comes to Japan, many Americans have an inferiority complex. When we're told that our products, managers and schools are inferior to Japan's, we believe it instinctively. But it's not true." "In this important new book, Ray and Cindelyn Eberts dissect the myths...
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| Format: | Book |
| Language: | English |
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Upper Saddle River, N.J.
Prentice Hall PTR
1995
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| 001 | 16205 | ||
| 003 | MY-KLNDU | ||
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| 008 | s1995 njua bi 000 0 eng d | ||
| 020 | |a 0131808036 (hbk) | ||
| 039 | 9 | |a 201503092150 |b zul |c 201412221042 |d shahrim |y 200910090934 |z VLOAD | |
| 040 | |a UPNM | ||
| 090 | |a HD 62.15 |b .E254 1995 | ||
| 100 | 1 | |a Eberts, Ray E. | |
| 245 | 1 | 4 | |a The myths of Japanese quality |c Ray and Cindellyn Eberts |
| 260 | |a Upper Saddle River, N.J. |b Prentice Hall PTR |c 1995 | ||
| 300 | |a x, 338 pages |b illustrations |c 25 cm. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Focusing on the images and myths -- Shattering the myths: life in Japan -- The images of tatemae -- What is quality? -- The "magic words" of the deming management method -- More "magic words" of quality -- Is there a quality gap? -- Myth 1: Japanese companies are more advanced technologically -- Myth 2: foreign products don't sell in Japan because of their poor quality -- Myth 3: Japanese consumers are the smartest in the world -- Myth 4: Japanese companies listen to and are responsive to consumers -- Myth 5: Japanese companies practice quality management methods. Myth 6: the Japanese educational system is responsible for workers producing high-quality products -- Myth 7: Japanese workers produce higher-quality products because their companies treat them better -- Myth 8: Japanese productivity is higher than U.S. productivity -- Myth 9: Japan has embraced quality principles that were rejected in other countries -- Myth 10: quality is a result of the discipline of Japanese workers -- The mechanisms of Tatemae. | |
| 520 | |a "When it comes to Japan, many Americans have an inferiority complex. When we're told that our products, managers and schools are inferior to Japan's, we believe it instinctively. But it's not true." "In this important new book, Ray and Cindelyn Eberts dissect the myths of Japanese quality one at a time:" "Overall, American workers are 30% more productive than Japanese workers, yet over 40% of Japanese employees worry that job stress will kill them." "Japanese companies don't systematically use quality methods - Deming's or anyone else's - except when those methods fit their cultural preconceptions." "There's no evidence that Japanese students learn more in school, or that Japanese adults are more literate than Americans - and American high school graduates are 60% more likely to attend college." "By and large, Japanese companies are not more technologically advanced than American companies, and Japanese companies don't earn more patents than American companies." "Most Japanese companies aren't more responsive to their customers. Some are separated from their customers by as many as 30 layers of management." "The Japanese view of America is systematically distorted to emphasize the negative, even when the facts don't support it." "In short, the Japanese are human and imperfect, just like everyone else. There's no utopia across the Pacific. We'll have to find our own solutions, and we'll be better off if we start from realities. Not myths."--BOOK JACKET. | ||
| 650 | 0 | |a Total quality management |z Japan. | |
| 650 | 0 | |a Quality control |z Japan. | |
| 650 | 0 | |a Quality of products |z Japan. | |
| 650 | 0 | |a Customer services |z Japan. | |
| 700 | 1 | |a Eberts, Cindelyn G. | |
| 999 | |a vtls000016247 |c 16205 |d 16205 | ||