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The myths of Japanese quality

"When it comes to Japan, many Americans have an inferiority complex. When we're told that our products, managers and schools are inferior to Japan's, we believe it instinctively. But it's not true." "In this important new book, Ray and Cindelyn Eberts dissect the myths...

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Bibliographic Details
Main Author:	Eberts, Ray E.
Other Authors:	Eberts, Cindelyn G.
Format:	Book
Language:	English
Published:	Upper Saddle River, N.J. Prentice Hall PTR 1995
Subjects:	Total quality management > Japan. Quality control > Japan. Quality of products > Japan. Customer services > Japan.
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