The myths of Japanese quality
"When it comes to Japan, many Americans have an inferiority complex. When we're told that our products, managers and schools are inferior to Japan's, we believe it instinctively. But it's not true." "In this important new book, Ray and Cindelyn Eberts dissect the myths...
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| Format: | Book |
| Language: | English |
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Upper Saddle River, N.J.
Prentice Hall PTR
1995
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Table of Contents:
- Focusing on the images and myths
- Shattering the myths: life in Japan
- The images of tatemae
- What is quality?
- The "magic words" of the deming management method
- More "magic words" of quality
- Is there a quality gap?
- Myth 1: Japanese companies are more advanced technologically
- Myth 2: foreign products don't sell in Japan because of their poor quality
- Myth 3: Japanese consumers are the smartest in the world
- Myth 4: Japanese companies listen to and are responsive to consumers
- Myth 5: Japanese companies practice quality management methods. Myth 6: the Japanese educational system is responsible for workers producing high-quality products
- Myth 7: Japanese workers produce higher-quality products because their companies treat them better
- Myth 8: Japanese productivity is higher than U.S. productivity
- Myth 9: Japan has embraced quality principles that were rejected in other countries
- Myth 10: quality is a result of the discipline of Japanese workers
- The mechanisms of Tatemae.