Turning lost customer into gold ... and the art of achieving zero defections
by: CannielhJoan Koob

Handbook of customer satisfaction measurement
by: Hill
Published: (1996)

Koleksi piagam pelanggan terbaik 1993
Published: (1993)

The loyalty effect the hidden force behind growth, profits, and lasting value
by: Reichheld
Published: (1996)

World-class customer satisfaction
by: Barsky
Published: (1995)

The customer is CEO how to measure what your customers want -and make sure they get it
by: Massnick
Published: (1997)

Marketing management
by: Kotler, Philip, et al.
Published: (2012)

Customer-driven manufacturing
Published: (1997)

Marketing management
by: Yusniza Kamarulzaman, et al.
Published: (2012)

Marketing management
by: Winer
Published: (1999)

Marketing Management /
by: Marshall, Greg W., et al.
Published: (2023)

Market-based management strategies for growing customer value and profitability
by: Best
Published: (1999)

Marketing management knowledge and skills
by: Peter, J. Paul, et al.
Published: (2013)

Web rules how the Internet is changing the way consumers make choices
by: Murphy, Tom 1953-
Published: (2000)

Basic marketing management
by: Dalrymple
Published: (2000)

Strategic marketing management
by: lh

Basic marketing management
by: Dalrymple

Strategic market management
by: Aaker
Published: (1998)

Marketing management and strategy
by: lh

Buying styles simple lessons in selling the way your customer buys /
by: Wilkinson, Michael, 1957-
Published: (2009)

Principles of Marketing /
by: Yusniza Kamarulzaman, et al.
Published: (2017)

Essentials of marketing
by: Lamb, Charles 1944-, et al.
Published: (2012)

Marketing management analysis, planning, implementation and control
by: KotlerlhPhilip

Marketing management analysis, planning, implementation and control
by: KotlerlhPhilip

Basic marketing a marketing strategy planning approach
by: McCarthy, E. Jerome, et al.
Published: (2014)

Capon's marketing principles
by: Capon, Noel, et al.
Published: (2015)

Tim guide to marketing A glossary of essential tools and concepts for today's manager
by: HindlelhTim

Consumer behaviour
by: Putit, Lennora, et al.
Published: (2015)

Strategic marketing
by: Cravens
Published: (2000)

Tales of knock your socks of service inspiring stories of outstanding customer service
by: Anderson
Published: (1997)

Marketing channels a management view
by: Rosenbloom, Bert
Published: (2013)

Developing, implementing and managing an effective marketing plan
by: GoetshlhH. W.

Marketing management
by: lh

Business marketing management B2B
by: Hutt, Michael D., et al.
Published: (2013)

Human sigma managing the employee-customer encounter
by: Fleming
Published: (2007)

Field guide to marketing a glossary of essential tools and concepts for today's manager
by: HindlelhTim