Cover Image

The experience economy work is theatre & every business a stage

Saved in:

Bibliographic Details
Main Author:	Pine
Other Authors:	Gilmore
Format:	Book
Published:	Boston Harvard Business School Press 1999
Subjects:	Product management customer services Diversification in industry
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

Living service how to deliver the service of the future today
by: Silvester, Marc
Published: (2008)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits
by: Goodman, John A., et al.
Published: (2019)

Gower handbook of customer service
Published: (1996)

The real heroes of business An not a ceo among them
by: FrommlhBill

Service Management and Marketing Principles : Competing in the Service Economy /
by: Kandampully, Jay, et al.
Published: (2024)

Eating the big fish how challenger brands can compete against brand leaders
by: Morgan, Adam 1969-
Published: (1998)

Inovasi produk tip dan panduan
by: Shayfull Zamree Abd. Rahim, et al.
Published: (2013)

301 great customer service ideas from America's most innovative small companies
Published: (1997)

Product management
by: Lehmann, Donald R
Published: (1997)

Winning at service lessons from service leaders
by: Schmidt
Published: (2003)

The customer success economy why every aspect of your business model needs a paradigm shift
by: Mehta, Nick 1977-, et al.
Published: (2020)

Marketing the unknown developing market strategies for technical innovations
by: Millier, Paul
Published: (1999)

Powerful products Strategic management of successful new product development
by: BeanlhRoger

Achieving excellence through customer service
by: Tschohl
Published: (1996)

Pelanggan adalah raja satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar
by: Tschohl, John
Published: (1998)

Creating breakthrough products innovation from product planning to program approval
by: Cagan
Published: (2002)

Super service seven keys to delivering great customer even when you don't feel like it, even when they don't deserve it!
by: Gee
Published: (1999)

At your service calamities, catastrophes, and other curiosities of customer service
by: Becker
Published: (1998)

Unconditional quality
Published: (1991)

Product concept design a review of the conceptual design of products in industry
Published: (2006)

Think two products ahead secrets the big advertising agencies don't want you to know and how to use them for bigger profits
by: Mack, Benjamin 1968-
Published: (2007)

SUPPLY CHAIN MANAGEMENT : STRATEGY, PLANNING, AND OPERATION /
by: Chopra, Sunil
Published: (2019)

New product development managing and forecasting for strategic success
by: Thomas, Robert J.
Published: (1993)

Communicating with customers
by: Eunson, Baden
Published: (1995)

No-nonsense marketing 101 practical ways to win and keep customers
by: Prushan
Published: (1997)

Cloose to the customer 25 management tips from the other side of the counter
by: DonnellylhJames H.

Turning lost customer into gold ... and the art of achieving zero defections
by: CannielhJoan Koob

What customers value most
by: Brown lhStanley A

Online customer care applying today's technology to achieve world-class customer interaction
by: Cusack

Global supply chain quality management product recalls and their impact
Published: (2015)

Consumers and services
by: Gabbott
Published: (1998)

Using smart cards to gain market share
by: Haddad
Published: (2000)

Koleksi piagam pelanggan terbaik 1993
Published: (1993)

Marketing management
by: lh

Brand Management : Principles and applications for effective branding /
by: Singh, Jaywant, et al.
Published: (2024)

Services marketing people, technology, strategy
by: Lovelock, Christopher H
Published: (2016)

The loyalty effect the hidden force behind growth, profits, and lasting value
by: Reichheld
Published: (1996)

Critical shift The future of quality in organizational performance
by: SilvermanlhLori L.

Business marketing management B2B
by: Hutt, Michael D., et al.
Published: (2013)

Managing product life cycles from start to finish
Published: (1991)