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|a Walker
|h Denis
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|a Customer first
|b a strategy quality service
|c Denis Walker
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|a Aldershot, England
|b Gower
|c 1990
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|a xii,154p.
|b ill.
|c 26cm
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|a Includes index
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|a Quality assurance
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|a Consumer satisfaction
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|a Companies
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|x Management aspects
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