Turning lost customer into gold ... and the art of achieving zero defections
by: CannielhJoan Koob

The customer is CEO how to measure what your customers want -and make sure they get it
by: Massnick
Published: (1997)

What customers really want how to bridge the gap between what your organization offers and what yours client crav
by: McKain
Published: (2005)

Koleksi piagam pelanggan terbaik 1993
Published: (1993)

All customers are irrational understanding what they think, what they feel, and what keeps them coming back /
by: Cusick, William J.
Published: (2009)

One size fits one Building relationships one customer and one employee at a time
by: HeillhGary

Managing customer service
by: HayeslhJenny

Market-driven management Using the new marketing concept to create a customer-oriented company
by: Webster, Frederick E.
Published: (1994)

Creating the customer-driven car company
by: Ludvigsen
Published: (1996)

Customer-driven manufacturing
Published: (1997)

World-class customer satisfaction
by: Barsky
Published: (1995)

Customer care how to create an effective customer focus
by: Cook
Published: (2000)

The customer-centered enterprise how IBM and other world-class companies achieve extraordinary results by putting customers first
by: ThompsonlhHarvey
Published: (2000)

Buying styles simple lessons in selling the way your customer buys /
by: Wilkinson, Michael, 1957-
Published: (2009)

Customers.com how to create a profitable business strategy for the Internet and beyond
by: Seybold
Published: (1998)

Building a service culture
Published: (1999)

Quality assurance management
by: Fox, Michael J
Published: (1995)

Financial customer service a guide to making smarter business decisions
by: Schaeffer Jr. lhH.A

The loyalty effect the hidden force behind growth, profits, and lasting value
by: Reichheld
Published: (1996)

The soul of the new consumer authenticity what we buy and why in the new economy
by: Lewis
Published: (2000)

Quality is still free making quality certain in uncertain times
by: Crosby, Philip B.
Published: (1996)

101 activities for delivering knock your socks off service
by: Thomas, Ann, 1951-
Published: (2009)

Tales of knock your socks of service inspiring stories of outstanding customer service
by: Anderson
Published: (1997)

Quality assurance the route to efficiency and competitiveness
by: Stebbing, Lionel
Published: (1993)

Quality assurance methods and technologies : instructor's manual
by: Arnold, Kenneth L.
Published: (1995)

Quality without tears the art of Hassle-Free management
by: Crosby
Published: (1984)

Consumer behavior and marketing strategy
by: Peter lhJ. Paul

Consumers
by: Arnould lhEric J.

Consumer behavior buying, having and being
by: Solomon
Published: (2007)

Implementing CRM from technology to knowledge
by: Finnegan
Published: (2007)

Juran on planning for quality
by: JuranlhJoseph M.

Juran on planning for quality
by: JuranlhJoseph M.

Creating customer delight the how and why of CRM
by: Seth 1958-
Published: (2005)

The management and control of quality
by: Evans
Published: (2005)

The management and control of quality
by: Evans
Published: (2005)

PENGARUH KUALITI PERKHIDMATAN DI INSTITUT LATIHAN DAN KEFAHAMAN ISLAM ATM (ILMI) TERHADAP KEPUASAN PELANGGAN
by: Wan Efendi Wan Mamat
Published: (2022)