The loyalty effect the hidden force behind growth, profits, and lasting value
by: Reichheld
Published: (1996)

Market-driven management Using the new marketing concept to create a customer-oriented company
by: Webster, Frederick E.
Published: (1994)

World-class customer satisfaction
by: Barsky
Published: (1995)

Tales of knock your socks of service inspiring stories of outstanding customer service
by: Anderson
Published: (1997)

Pelanggan adalah raja satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar
by: Tschohl, John
Published: (1998)

Customer service Career success through customer satisfaction
by: TimmlhPaul R

Buying styles simple lessons in selling the way your customer buys /
by: Wilkinson, Michael, 1957-
Published: (2009)

Handbook of customer satisfaction measurement
by: Hill
Published: (1996)

Membudayakan penggunaan lestari
Published: (2013)

Membudayakan penggunaan lestari
Published: (2013)

Human sigma managing the employee-customer encounter
by: Fleming
Published: (2007)

Customer first a strategy quality service
by: Walker
Published: (1990)

The truth about what customers really want
by: Solomon, Michael R.
Published: (2009)

DINAMIKA PENGGUNA TUA Cabaran Kepenggunaan Malaysia Negara Maju JARIAH MASUD, ZUMILAH ZAINALALUDIN
by: Jariah Masud
Published: (2018)

PENGARUH KUALITI PERKHIDMATAN DI INSTITUT LATIHAN DAN KEFAHAMAN ISLAM ATM (ILMI) TERHADAP KEPUASAN PELANGGAN
by: Wan Efendi Wan Mamat
Published: (2022)

Perlakuan pengguna
by: Nabsiah Abdul Wahid
Published: (2000)

Perlakuan pengguna
by: Nabsiah Abdul Wahid
Published: (1999)

Consumers and services
by: Gabbott
Published: (1998)

Consumer research postcards from the edge
Published: (1997)

Dealing with customer complaints
by: Williams
Published: (1996)

Consumer behavior Buying, having, and being
by: SolomonlhMichael R.

Creating the customer-driven car company
by: Ludvigsen
Published: (1996)

Organizational behavior improving performance and commitment in the workplace
by: Colquitt
Published: (2009)

Organizational behavior improving performance and commitment in the workplace
by: Colquitt, Jason, et al.
Published: (2013)

Web rules how the Internet is changing the way consumers make choices
by: Murphy, Tom 1953-
Published: (2000)

Winning at service lessons from service leaders
by: Schmidt
Published: (2003)

The agenda what every business must do to dominate the decade
by: Hammer, Michael 1948-2008
Published: (2001)

Getting it right creating customer value for market
by: WeinzimerlhPhilip

Legends in consumer behavior
Published: (2014)

Consumer behaviour
by: Putit, Lennora, et al.
Published: (2015)

Consumer behavior An applied approach
by: HannalhNessim

Achieving excellence through customer service
by: Tschohl
Published: (1996)

Living service how to deliver the service of the future today
by: Silvester, Marc
Published: (2008)

Super service seven keys to delivering great customer even when you don't feel like it, even when they don't deserve it!
by: Gee
Published: (1999)

At your service calamities, catastrophes, and other curiosities of customer service
by: Becker
Published: (1998)

The Tomorrow people future consumers and how tead them
by: Raymond
Published: (2003)