APA (7th ed.) Citation

CannielhJoan Koob. Turning lost customer into gold ... and the art of achieving zero defections.

Chicago Style (17th ed.) Citation

CannielhJoan Koob. Turning Lost Customer into Gold ... and the Art of Achieving Zero Defections. New YorklbAmacomlc1994.

MLA (9th ed.) Citation

CannielhJoan Koob. Turning Lost Customer into Gold ... and the Art of Achieving Zero Defections.

Warning: These citations may not always be 100% accurate.