Turning lost customer into gold ... and the art of achieving zero defections
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| Format: | Book |
| Published: |
New YorklbAmacomlc1994
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| 003 | MY-KLNDU | ||
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| 035 | |a 0000016440 | ||
| 039 | 9 | |y 200910090938 |z VLOAD | |
| 090 | 0 | 0 | |a HF 5415.5. |b C363 1994 |
| 100 | 1 | 0 | |a CannielhJoan Koob |
| 245 | 1 | 0 | |a Turning lost customer into gold ... and the art of achieving zero defections |c Joan Koob Cannie |
| 260 | 0 | 0 | |a New YorklbAmacomlc1994 |
| 300 | |a ix, 131p. |b ill. |c 25cm | ||
| 500 | 0 | 0 | |a Includes bibliographical references and index |
| 650 | 0 | 0 | |a Customer relations |
| 650 | 0 | 0 | |a Consumer satisfaction |
| 650 | 0 | 0 | |a Customer service |
| 999 | |a vtls000016490 |c 16509 |d 16509 | ||