Customer service Career success through customer satisfaction
by: TimmlhPaul R

The loyalty effect the hidden force behind growth, profits, and lasting value
by: Reichheld
Published: (1996)

World-class customer satisfaction
by: Barsky
Published: (1995)

Achieving excellence through customer service
by: Tschohl
Published: (1996)

Tales of knock your socks of service inspiring stories of outstanding customer service
by: Anderson
Published: (1997)

Market-driven management Using the new marketing concept to create a customer-oriented company
by: Webster, Frederick E.
Published: (1994)

Customer first a strategy quality service
by: Walker
Published: (1990)

The truth about what customers really want
by: Solomon, Michael R.
Published: (2009)

Handbook of customer satisfaction measurement
by: Hill
Published: (1996)

Human sigma managing the employee-customer encounter
by: Fleming
Published: (2007)

Communicating with customers
by: Eunson, Baden
Published: (1995)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits
by: Goodman, John A., et al.
Published: (2019)

Gower handbook of customer service
Published: (1996)

What customers value most
by: Brown lhStanley A

Buying styles simple lessons in selling the way your customer buys /
by: Wilkinson, Michael, 1957-
Published: (2009)

Dealing with customer complaints
by: Williams
Published: (1996)

At your service calamities, catastrophes, and other curiosities of customer service
by: Becker
Published: (1998)

Getting it right creating customer value for market
by: WeinzimerlhPhilip

Online customer care applying today's technology to achieve world-class customer interaction
by: Cusack

Super service seven keys to delivering great customer even when you don't feel like it, even when they don't deserve it!
by: Gee
Published: (1999)

301 great customer service ideas from America's most innovative small companies
Published: (1997)

Creating the customer-driven car company
by: Ludvigsen
Published: (1996)

Consumers and services
by: Gabbott
Published: (1998)

Winning at service lessons from service leaders
by: Schmidt
Published: (2003)

Pelanggan adalah raja satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar
by: Tschohl, John
Published: (1998)

Customers that count how to build living relationships with your most valuable customers
by: Cram, Tony
Published: (2001)

Living service how to deliver the service of the future today
by: Silvester, Marc
Published: (2008)

Service Management and Marketing Principles : Competing in the Service Economy /
by: Kandampully, Jay, et al.
Published: (2024)

The customer success economy why every aspect of your business model needs a paradigm shift
by: Mehta, Nick 1977-, et al.
Published: (2020)

The customer success professional's handbook how to thrive in one of the world's fastest growing careers-while driving growth for your company
by: Vaidyanathan, Ashvin 1980, et al.
Published: (2020)

Customer relationship marketing get to know your customers and win their loyalty
by: Stone, Merlin 1948-
Published: (2000)

Strategic customer care an evolutionary approach to increasing customer value and profitability
by: BrownlhStanley A.
Published: (1999)

Membudayakan penggunaan lestari
Published: (2013)

Membudayakan penggunaan lestari
Published: (2013)

No-nonsense marketing 101 practical ways to win and keep customers
by: Prushan
Published: (1997)

The customer-centered enterprise how IBM and other world-class companies achieve extraordinary results by putting customers first
by: ThompsonlhHarvey
Published: (2000)