Service managment for competitive advantage
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| Format: | Book |
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New York lbMcGraw-Hill lc1994
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| 100 | 1 | 0 | |a Fitzsimmons lhJames A |
| 245 | 1 | 0 | |a Service managment for competitive advantage |c James A.Fitzsimmons, Mona J.Fitzsimmons |
| 260 | 0 | 0 | |a New York lbMcGraw-Hill lc1994 |
| 300 | |a xviii,462p |b ill |c 23cm | ||
| 500 | 0 | 0 | |a Includes bibliographical references and index |
| 650 | 0 | 0 | |a Service industries |x Management |
| 700 | 1 | 1 | |a Fitzsimmons |h Mona J |
| 999 | |a vtls000016615 |c 16984 |d 16984 | ||