Cover Image

Handbook of total quality management

This handbook is a reference guide for anyone involved with quality mangement and deployment, including consultants, practitioners and engineers in the professional sector, and students and lecturers on information systems, mangement and industrial egineering.

Saved in:
Bibliographic Details
Other Authors: Madu, Christian N. (Christian Ndubisi)
Format: Book
Language:English
Published: London Kluwer Academic 1998
Subjects:
Total quality management
Tags: Add Tag
No Tags, Be the first to tag this record!
Table of Contents:
  • 1. Introduction to quality
  • 2. Comparing Deming's and Juran's philosophies to the formation of total quality leaders' world views
  • 3. Strategic quality planning
  • 4. Quality improvement through learning curve analysis
  • 5. Human resources and training
  • 6. Quality management in small and medium-sized companies and strategic management
  • 7. Developing attributes of quality for Internet applications
  • 8. Strategic total quality management
  • 9. Accounting and capital budgeting for quality
  • 10. Success in AMT implementation and quality enhancement: is there a link?
  • 11. Service quality
  • 12. Quality, productivity and information systems
  • 13. Total quality management in the supply chain
  • 14. Involving the supply chain in design
  • 15. Self-assessment
  • 16. Process performance, appraisal and employee development planning
  • 17. Introduction to ISO and ISO quality standards
  • 18. TQEM - methods for continuous environmental improvement
  • 19. Benchmarking: a quest for continuous improvement
  • 20. Concurrent engineering
  • 21. Reengineering and continuous improvement
  • 22. Quality function deployment.- 23. Introduction to probability and statistics
  • 24. Tools for quality control and process redesign
  • 25. Statistical quality control
  • 26. Design of experiments: a polymer coating process
  • 27. Quality engineering: loss functions, parameter design, and robust quality
  • 28. Reliability and maintainability
  • 29. Total quality management in China
  • 30. Total quality management in India: a tool with widening acceptance
  • 31. The development of national consciousness of quality: the Singapore experience
  • 32. Total quality management in Europe
  • 33. Total quality management - implementation on the basis of Poland
  • 34. The development of total quality management in Denmark
  • 35. Total quality in Australia and New Zealand
  • 36. Quality management in developing economies
  • 37. Malcolm Baldrige, Deming Prize and European Quality Awards: a review and synthesis.

Similar Items