What customers really want how to bridge the gap between what your organization offers and what yours client crav
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| Main Author: | |
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| Format: | Book |
| Published: |
Nashville
Thomas Nelson Publishers
2005
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| Physical Description: | xxviii,195p. 24cm |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0785211985(hbk.) 9780785211983(hbk.) 0785288368(pbk.) 9780785288367(pbk.) |