What customers really want how to bridge the gap between what your organization offers and what yours client crav
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| Format: | Book |
| Published: |
Nashville
Thomas Nelson Publishers
2005
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| 020 | 0 | 0 | |a 0785211985(hbk.) |
| 020 | 0 | 0 | |a 9780785211983(hbk.) |
| 020 | 0 | 0 | |a 0785288368(pbk.) |
| 020 | 0 | 0 | |a 9780785288367(pbk.) |
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| 039 | 9 | |a 200911181322 |b VLOAD |c 200911181125 |d VLOAD |y 200910091657 |z VLOAD | |
| 090 | 0 | 0 | |a HF5415.55 |b .M34 2005 |
| 100 | 1 | 0 | |a McKain |h Scott |
| 245 | 1 | 0 | |a What customers really want |b how to bridge the gap between what your organization offers and what yours client crav |c Scott McKain |
| 260 | 0 | 0 | |a Nashville |b Thomas Nelson Publishers |c 2005 |
| 300 | |a xxviii,195p. |c 24cm | ||
| 504 | 0 | 0 | |a Includes bibliographical references and index |
| 591 | |a 0000002994 |b 21/08/08 |c 0197-07 |d 1 |e RM49.9 |f 1 |g 49.9 |h FARANA BOOKS RESOURCES | ||
| 592 | |a IV-08/B2601 |b 15/12/08 |c RM29.9 |d 1 |e 29.9 | ||
| 650 | 0 | 0 | |a Consumer behavior |
| 650 | 0 | 0 | |a Organizational effectiveness |
| 650 | 0 | 0 | |a Customer services |x Management |
| 650 | 0 | 0 | |a Marketing |x Psychological aspects |
| 650 | 0 | 0 | |a Relationship marketing |
| 650 | 0 | 0 | |a Customer relations |x management |
| 999 | |a vtls000030137 |c 20061 |d 20061 | ||