Creating customer delight the how and why of CRM

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Bibliographic Details
Main Author: Seth 1958-
Other Authors: Seth 1966-
Format: Book
Published: New Delhi Thousand Oaks, Calif Response Books c2005
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Description
Item Description:Includes index
Physical Description:154p ill. 20cm
ISBN:9834198345(pbk)
9789834198343(pbk)