Creating customer delight the how and why of CRM
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| Format: | Book |
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New Delhi Thousand Oaks, Calif
Response Books
c2005
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MARC
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| 100 | 1 | 0 | |a Seth |h Rakesh |c 1958- |
| 245 | 1 | 0 | |a Creating customer delight |b the how and why of CRM |c Rakesh Seth,Kirti Seth |
| 260 | 0 | 0 | |a New Delhi |a Thousand Oaks, Calif |b Response Books |c c2005 |
| 300 | |a 154p |b ill. |c 20cm | ||
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| 592 | |a IV-08/B2601 |b 18/12/08 |c RM24.9 |d 1 |e 24.9 | ||
| 650 | 0 | 0 | |a Customer relations |x management |
| 700 | 1 | 1 | |a Seth |h Kirti |c 1966- |
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