Winning at service lessons from service leaders
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| Format: | Book |
| Published: |
Chichester,England
John Wiley & Sons Ltd
2003
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MARC
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| 039 | 9 | |y 200910091709 |z VLOAD | |
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| 100 | 1 | 0 | |a Schmidt |h Waldemar |
| 245 | 1 | 0 | |a Winning at service |b lessons from service leaders |c Waldemar Schmidt,Gordon Adler and Els Van Weering |
| 260 | 0 | 0 | |a Chichester,England |b John Wiley & Sons Ltd |c 2003 |
| 300 | |a xv,184p. |b ill. |c 24cm | ||
| 500 | 0 | 0 | |a Includes index |
| 650 | 0 | 0 | |a customer services |
| 650 | 0 | 0 | |a Customer services |x case studies |
| 999 | |a vtls000031321 |c 21672 |d 21672 | ||