APA (7th ed.) Citation

Fitzsimmons. (2006). Service management: Operations,strategy,and information technology. McGraw Hill.

Chicago Style (17th ed.) Citation

Fitzsimmons. Service Management: Operations,strategy,and Information Technology. Boston: McGraw Hill, 2006.

MLA (9th ed.) Citation

Fitzsimmons. Service Management: Operations,strategy,and Information Technology. McGraw Hill, 2006.

Warning: These citations may not always be 100% accurate.