Conflict management for libraries strategies for a positive, productive workplace
A study of library workplace conflicts, along with realistic ways to manage them. This book shows how to create a positive working environment, stay on track with achieving goals, and live the mission of the library
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| Format: | Book |
| Language: | English |
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Chicago
American Library Association
2005
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Table of Contents:
- When you go to work, you bring more than your lunch from home
- How to identify the actors in the play : all the world's a stage
- The role of unions
- The specter and reality of workplace violence
- The internal candidate
- But she's had such a hard life
- It is obvious we do not matter
- I don't have to listen to this!
- Love in the afternoon
- She's making me feel strange!
- Useless, totally useless!
- Let me do my job!
- What is taking those people so long?
- I've got a great idea for you!
- I'd really like to help Donnie
- This place is a zoo!
- The problem with Eddie
- Totally incompatible?
- Is it really all that important?
- Thou shalt not suffer
- It's happening again
- Developing emotional intelligence : a place to begin
- Planning for, not denial of workplace conflict
- Examining your organizational culture
- Leadership : so much more than management.