APA (7th ed.) Citation

Ahoy, C. K. (2009). Customer-driven operations: Aligning quality tools and business processes for customer excellence. McGraw-Hill.

Chicago Style (17th ed.) Citation

Ahoy, Christopher K. Customer-driven Operations: Aligning Quality Tools and Business Processes for Customer Excellence. New York: McGraw-Hill, 2009.

MLA (9th ed.) Citation

Ahoy, Christopher K. Customer-driven Operations: Aligning Quality Tools and Business Processes for Customer Excellence. McGraw-Hill, 2009.

Warning: These citations may not always be 100% accurate.