Customer-driven operations aligning quality tools and business processes for customer excellence/
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York:
McGraw-Hill
2009
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| Subjects: | |
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| Physical Description: | xiv,272p.: ill.; 24cm |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 9780071608312 0071608311 |