Quality management: creating and sustaining organizational effectiveness/
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Upper Saddle River,N.J.:
Pearson/Prentice Hall,
2009
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| Edition: | 2nd ed. |
| Subjects: | |
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| Physical Description: | xiv,574p.: ill.; 24cm |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 9780135005101 0135005108 |