The virtual reference handbook interview and information delivery techniques for the chat and e-mail environments

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Bibliographic Details
Main Author:	Kovacs Diane Kaye 1962-
Format:	Book
Published:	London Facet 2007
Subjects:	Electronic references and services (Libraries)
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Description
Physical Description:	xvii,132p. 23cm
Bibliography:	Includes bibliographical references and index
ISBN:	9781856046268(pbk) 1856046265(pbk)

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