Customer service skills and concepts for business

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Bibliographic Details
Main Author: Lucas
Format: Book
Published: Chicago Irwin Mirror Press 1996
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MARC

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035 |a 0000003273 
039 9 |a 200910081324  |b VLOAD  |y 200910081205  |z VLOAD 
090 0 0 |a HF 5415.5  |b L83 1996 
100 1 0 |a Lucas  |h Robert W 
245 1 0 |a Customer service  |b skills and concepts for business  |c Robert W Lucas 
260 0 0 |a Chicago  |b Irwin Mirror Press  |c 1996 
300 |a xviii,235p.  |b ill.  |c 28cm 
500 0 0 |a Includes bibliographical referencesand index 
650 0 0 |a Costumer services 
999 |a vtls000003235  |c 3028  |d 3028