APA (7th ed.) Citation

Anderson & Zemke. (1997). Tales of knock your socks of service: Inspiring stories of outstanding customer service. Amacom American Management Association.

Chicago Style (17th ed.) Citation

Anderson and Zemke. Tales of Knock Your Socks of Service: Inspiring Stories of Outstanding Customer Service. New York: Amacom American Management Association, 1997.

MLA (9th ed.) Citation

Anderson and Zemke. Tales of Knock Your Socks of Service: Inspiring Stories of Outstanding Customer Service. Amacom American Management Association, 1997.

Warning: These citations may not always be 100% accurate.