How to make money with ISO 9000 a guide to profitable quality management
The ISO 9000 quality management system is the worldwide standard for improved product quality and customer satisfaction through improved business processes. The Big 3 auto makers, NASA, and thousands of other organizations have developed ISO 9000 systems and received ISO 9000 accreditation. Yet, mos...
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| Format: | Book |
| Language: | English |
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New York, NY
McGraw-Hill
1999
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| 008 | 140520 1999 nyu i 000 0 eng d | ||
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| 090 | |a TS 156.6 |b .H555 1999 | ||
| 100 | 1 | |a Highlands, James | |
| 245 | 1 | 0 | |a How to make money with ISO 9000 |b a guide to profitable quality management |c James Highlands |
| 260 | |a New York, NY |b McGraw-Hill |c 1999 | ||
| 300 | |a 177 p. |c 28 cm. | ||
| 500 | |a Includes index | ||
| 505 | |a Managing Quality for Profit -- A Little Accounting -- Organizations and their Cultures -- Quality Policy and Organizational Structure -- Communication -- Planning -- Process Planning -- Puchasing -- Nonconformance and the Cost of Quality -- Corrective Action -- Preventive Action -- Customer Complaints -- Customer Satisfaction -- Competitive Benchmarking -- Training -- Internal Audits -- Management Review | ||
| 520 | |a The ISO 9000 quality management system is the worldwide standard for improved product quality and customer satisfaction through improved business processes. The Big 3 auto makers, NASA, and thousands of other organizations have developed ISO 9000 systems and received ISO 9000 accreditation. Yet, most companies are at a loss as to how to make the most of their ISO 9000 systems because, there are no practical guides to maximizing them, until now. Written by a renowned ISO 9000 trainer and consultant, this is the first and only comprehensive guide to achieving tangible bottom-line results with ISO 9000. Readers get detailed, step-by-step instructions on how to put ISO 9000 quality standards to work at every organizational level for increased profits and market share. | ||
| 650 | 0 | |a ISO 9000 Series Standards | |
| 650 | 0 | |a Quality assurance |x Standards | |
| 650 | 0 | |a Manufactures |x Quality control |x Standards | |
| 710 | 2 | |a Quality Systems Update (Firm) | |
| 999 | |a vtls000003686 |c 3465 |d 3465 | ||